How long does installing a register take?
A full guide to the installation process — how long it takes, what's included and what to prepare
One of the most common questions businesses ask before buying a new register is: how long will it take to install the system and start working?
The installation process with Koopax
At Koopax we understand that time is money. That is why we commit to a fast installation within 48 hours of the order being confirmed!
🔄 The full steps of a Koopax installation
Step 1: first call and consultation
What happens at this stage?
- A phone call or a meeting with a professional representative
- Understanding what your business needs
- A recommendation on the model that best fits the business
- A detailed quote
- Scheduling
How long it takes: 30–60 minutes
Step 2: ordering the right model
Once the order is confirmed:
- We order the register model that suits your business
- We prepare all the supporting equipment (printers, card terminals and so on)
- We agree an exact installation date
How long it takes: 1–2 working days
Step 3: setting up the software
Our technician comes on site and handles:
- Installing the Koopax software on the computer or tablet
- Setting your business details (name, company number, address)
- Connecting printers and peripherals
- Connecting to Koopax Online
- Setting up users and permissions
How long it takes: 1–1.5 hours
Step 4: setting up your items
Entering all your products and services:
- Entering product and service names
- Setting prices
- Defining categories and departments
- Setting up barcodes (where relevant)
- Setting up promotions and discounts
- Linking to a scale (where relevant)
- Setting up multipass (where relevant)
How long it takes: 30 minutes – 2 hours (depending on how many items there are)
Step 5: training on the software
Thorough training for the team:
- How to ring up a sale
- How to handle returns and cancellations
- Producing X and Z reports
- Basic inventory management
- Using Koopax Online
- Solving basic problems
How long it takes: 30–45 minutes
Step 6: testing and finishing the installation
Making sure everything works properly:
- Running test transactions
- Checking printing to the printers
- Checking the internet and online connection
- Checking the card terminal and payment methods
- Answering any last questions
- Handing over the support details
How long it takes: 15–30 minutes
⏱️ Timings at a glance
| Stage | How long |
|---|---|
| First call | 30–60 minutes |
| Ordering and preparation | 1–2 days |
| The installation itself | 2–4 hours |
| Total | 48 hours! |
What should you prepare in advance?
To make the installation go smoothly, it helps to have ready:
- A list of products and services — current names and prices
- Internet connection details — WiFi or a network cable
- Business details — company number, VAT registration, address
- Existing equipment — details of printers, scales, card terminals
- Staff availability — for the training
Remote installation — another option
Where it suits, we also offer remote installation, which can be done in just a few hours! That works well for businesses already comfortable with technology.
Why is Koopax faster than the competition?
While competitors can take 5–7 days to install, Koopax does it within 48 hours thanks to:
- An experienced, professional team of technicians
- A tuned, efficient installation process
- Over 20 years of experience in the field
- Technicians who are readily available
- A system that is simple and friendly to use
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